Frequently Asked Questions

Am I really locked in the room?

No. Safety is our primary concern. The door the players enter remains unlocked throughout the experience. All of our rooms have enhanced safety features installed to help players to exit safely in the unlikely event of an emergency situation.

What is an Escape Room?

An Escape Room is an exciting, interactive experience designed to promote team work in an immersive, movie-style setting where players follow clues and solve puzzles in order to escape the room they are in. Players have 60 minutes to solve the room’s mysteries and exit in order to win the game. Working together is essential for success.

Is this a good Team-Building exercise?

Yes! Your team will have 60 minutes to solve a variety of puzzles. Success will require your team to know how to work together and when to delegate tasks. These games provide opportunities to show initiative, leadership, and support for fellow team mates. This is an experience your team will talk about for years to come. Unlike a Ropes Course, this activity is conducted in an air-conditioned environment.

How many people do I need to play?

Bring a friend or two and you’ll have all you you need to win. Groups are allowed free clues as needed.

Can I schedule a time outside of the set Game times?

Yes. Contact us for availability. The room would be booked for 10 players regardless of the actual number wanting to attend.

Are walk-ins welcome?

Yes. However, we do recommend you check the website for availability before arriving and we highly recommend that you pre-purchase your tickets online in order to secure your time slot. Additionally, we offer Competitive Solo Escapes that are perfect for walk-ins, those wanting to see what a game is like, and for those wishing to compete against their friends.

When should I arrive and how long does it take?

Please arrive up 15 minutes prior to your scheduled game time. The game begins promptly at your scheduled time and as a courtesy for the groups that follow your time slot we cannot delay a game.

What should I bring with me?

Bring your wits and maybe a few friends that think outside the box. No personal items are allowed in the room including purses and phones but we provide you with a secured locker for storage in your room.

After a game begins, can I exit a room and re-enter?

You may exit and return to a room at any time, but only in case of emergency or urgency. If you exit the room during your session, we will not stop the clock. Once the clock starts, it will not stop for any reason. We urge customers to use the restroom prior to their session to avoid having to interrupt their session.

Is there an age limit?

No. However anyone under the age of 14 must be accompanied by at least one adult in their party. This is for their safety.

Are the Game Rooms claustrophobia-friendly?

Yes. The rooms are generously sized, but only you can determine your level of claustrophobia. Keep in mind the game can be left at any time.

Can I make changes to a reservation or get a refund?

There are no refunds but we would be happy to rebook you for a better time as long as you give us at least 24 hours’ notice prior to your original time slot.